8 Questions to Include in a Product Feedback Survey

If you're wondering what questions to include in your product feedback survey, you've come to the right place! We understand the importance of obtaining valuable information from your customers, and we want to help you do just that with these eight questions. Need a quick fix? You can readily import a product feedback survey template from our website.

Without further ado, let's go into the product feedback survey questions.

Why did you choose this product?

Like most people, you probably chose your product for a reason. Maybe it was the price, the features, or the reviews. Whatever the reason, it's essential to find out why your customers chose your product so that you can continue to offer them what they want and need. Asking this question in a survey can help you get the feedback you need to make improvements and keep your customers happy.

Where did you find this product?

Getting as much information as possible when getting feedback about a product is essential. Questions about where someone found your product can help you understand how well your marketing efforts are working. If most people find your product through word of mouth, that's a good sign!

What do you like about the design/functionality?

Ask your customers what they like about the design or functionality of your product. This will help you understand what aspects of your product appeal to your customers and why they continue to use it. Additionally, asking questions about what design aspects could be improved is essential. Perhaps there are some UI features that customers don't find as helpful as others, or maybe there are ways that the product could be made more user-friendly. Asking for this type of feedback will help you make necessary changes and improvements to your product.

How likely are you to repurchase it?

If you're unsure where to start with your product feedback survey, begin by asking your customers how likely they will repurchase your product. This question can help you understand customer satisfaction and identify areas where customers may struggle. Additionally, consider asking customers why they would or wouldn't purchase your product again. This can provide valuable insights into customer perceptions of your product.

Would you recommend it to friends or family?

Asking your customers if they would recommend your product to their friends or family is a great way to get feedback on how satisfied they are with it. It also allows you to see how likely they are to continue using your product and recommend it to others.

How much do you trust our brand?

How consumers perceive your brand has a lot to do with how much they trust it. You can build trust with potential and current customers by ensuring that your branding is consistent and providing quality products and services. Asking customers about their confidence in your brand is a great way to get feedback and gauge how well you're doing.

How much does quality matter when buying products like this?

How important is quality to you when purchasing products? For some people, quality is the most important thing, and they are willing to pay more for a product that will last longer. Others may be more price conscious and are willing to sacrifice quality for a lower price. And still, others may not care as much about either quality or price and just want something that is convenient or meets their needs in some other way.

Final thoughts

Whether you're looking to improve your current product or introduce a new one, you'll want to incorporate thoughtful questions into your product feedback survey.

We hope our sample questions will help you craft the best product feedback surveys. And if you need a quick fix, check out our free product feedback survey template listed in our template gallery.

We've compiled several other online form templates on HeyForm. Try them for free today!